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★★★★★ One of the best books I have read on customer service! – Reader Review
Why do small businesses have such a difficult time surviving and thriving?
There are many reasons, but three of the top four reasons for small business failure are:
the business ran out of cash,
didn’t have the right team,
or were outcompete.
What do these three reasons have in common?
They are all directly related to customer service.
Customer service has a massive influence on sales and cash flow. Customer service has a direct effect on the attitude and actions of the team running the business. Customer service has a direct impact on a business’s competitive advantage.
I’ve used the ideas and principles in this book to build and run three very successful businesses. I’ve seen these principles transform my clients’ businesses, helping them grow, and creating more remarkable success. I didn’t write this book on what I’ve heard about; I wrote this book based on first-hand knowledge and after experiencing the incredible benefits of creating a service culture based business.
My goal in this book is to help businesses to go from surviving to thriving and from thriving to dominating!
This is accomplished by creating and enhancing customer service and developing a business’s service culture and attitude.
This is not a book about customer service! This is a book about success!
It’s about how to run and sustain a successful business. This book is not just for the companies that are struggling and are on the brink of closing. This book is also for successful companies that are doing well but could be doing even better. This book is for one-person operations or business with 1000’s of employees. For the brick and mortar business to the digital business. It doesn’t matter the business type because treating customers is the same for every business.
You might be thinking this all sounds great, but can improving your customer service really make that big of an impact on a business?
You don’t have to take my word for it. All you have to do is look at some of the most successful businesses on the planet.
Companies such as Amazon, Southwest Airlines, Zappos, Apple, and Chick-fil-A have all been built on the foundation of exceptional customer service.
What do you have to lose by reading this book? Nothing! As you read this book, my promise to you is you’ll find simple strategies, ideas, and principles.
If you take action and implement them, you’ll notice and see a significant change in your business success and the business’s atmosphere. It’ll be a happier, friendlier, and better place to work.
Customer Service Manual PDF Book Details
Publisher : Advantage Publishing Group (January 5, 2021)
Language : English
Paperback : 158 pages
ISBN-10 : 1954024002
ISBN-13 : 978-1954024007
Item Weight : 7.8 ounces
Dimensions : 5.5 x 0.36 x 8.5 inches
Best Sellers Rank: #399,414 in Books (See Top 100 in Books)
#7 in Rules of Order Reference Guides
#67 in Secretarial Aids & Training (Books)
#94 in Business Purchasing & Buying
About the Author of Customer Service Manual PDF Free Download Book
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Customer Service Manual PDF Download
If you are looking for a book that can help you learn more about Customer Service Manual , then we have the perfect product for you. Our updated version of Customer Service Manual has all the information that you need to grow your knowledge and will leave you satisfied and informed. Because our book is dedicated to helping you with Customer Service Manual , we make sure it is up-to-date, so no matter when you buy our book, it will have the most current information that there is available on the topic.